Description:
CCINFO is a powerful wallboard application for customer contact centers to visually aid supervisors and agents with real-time statistics on call traffic and handling. The ccInfo application collects real-time information from the Cisco Unified Contact Center (UCC) Express environment and can display it on large wall displays or on any desktop, either in a web browser or within the Cisco UCC Express Agent Desktop.
Tags / Keywords
Product Subsector
- Software Development