GEOMANT is a Hungarian ICT developer company, certified by leading technology providers including Microsoft, Avaya and Nuance, they provided successful communication solutions to organizations of every type and size across the world for nearly two decades. Buzzeasy from Geomant transforms Teams into a multichannel contact center, enabling voice and digital customer interaction. Utilizing the Teams infrastructure, we have added multiple inbound and outbound interaction channels to extend collaboration beyond the enterprise. It is the ultimate Cloud Contact Center Solution for Microsoft Teams. Providing a seamless Contact Center experience using your existing Teams client.
Why Buzzeasy for Teams?
- Complements Microsoft Teams, providing contact center functionality native to your existing collaboration platform.
- Future-proof solution – Buzzeasy is highly flexible with multiple modules meaning you can scale features up or down to meet your business needs.
- Connects front-line agents with back-office staff –
- Employees can collaborate and serve customers on the same platform, spending less time switching between tools and apps.
Supported Channels
- Voice (using Interactive Voice Response – IVR)
- SMS WhatsApp (via Bot)
- Webform
- Facebook Messenger (via Bot)
- Twitter direct messaging (via Bot)
- Webchat (via Bot)
Geomant is looking for Greek ICT companies that provide Microsoft MS O365, MS Teams, MS Teams telephony, Cloud PBX, MS Azure, Cloud Solution providers to develop cooperation in the Greek market.
